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Frequently asked

FAQ

Everything about ordering custom packing tape — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 12 rolls across all styles, including standard BOPP, kraft paper, security void, and fragile handle-with-care tape.
Is there a maximum order size?
No. We regularly produce pallet-scale runs into the tens of thousands of rolls for warehouses, 3PLs, and distributors.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production proof roll so you can approve the physical tape before we run the full order — ask us for terms when you request your quote.
Can I mix products or styles in one order?
Yes. Combine styles — say Standard BOPP Tape for daily shipping and Security Void Tape for high-value freight — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, roll width, and color specs on file, so reorders match your previous run exactly and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on both tape backing color and print so your packing tape matches your brand exactly.
Can you print more than one message on the same roll?
Yes for larger custom projects — we can repeat a logo alongside a secondary message like a website URL or handling instruction. Ask about setup when you request your quote.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About 2 weeks from approved mockup for all styles, including security void tape and custom roll widths, with faster turnaround available with express shipping.
Do you offer rush production?
Yes. Rush is available for firm launch or peak-season deadlines — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Packing tape ships efficiently by the case, so bulk orders are economical to ship.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations — common for warehouses and 3PLs.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected rolls.

Pricing & Payment

How much does custom packing tape cost?
Bulk pricing is by quote; per-roll pricing starts at its highest at minimum quantities and improves as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, film type, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and institutions.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

What colors are available?
Clear with black print, clear with full-color print, tan/kraft with print, white with print, and custom Pantone-matched print, across BOPP, kraft paper, security void, fragile, and reinforced styles.
Is the print really permanent?
Yes. Our flexo print bonds into the film or paper backing rather than sitting on top of it, so it resists scuffing, moisture, and normal transit handling without flaking or smearing.
What’s the tape made of?
2.0–2.5 mil BOPP acrylic or hot-melt film, or kraft paper stock, wound on 48mm x 100m rolls. Reinforced styles add a fiberglass filament scrim for extra tensile strength.
How do I store custom packing tape?
Store rolls flat or on end in a cool, dry space out of direct sunlight. Extreme heat can soften adhesive and UV exposure can yellow clear film over time.